Hospitality Strategy
We want you to understand your business from a strategic perspective. Being able to differentiate yourself from your competitors not only adds value for your organisation but also for your customers. We will help you to develop these skills by introducing key aspects of hospitality strategy formulation, with an emphasis on the strategic management process, business direction, and an assessment of the broad external environment. The strategic management process is used as a framework to establish a clear organisational direction and set objectives.
Customer Service Training
Great service, and the sales pitch that underpins it, is all about tailoring your approach to your brand and your customer. Modern customers expect a level of customer service which excites and enthuses them. LE COQ ROYAL, can help you design and implement a bespoke training program which will help your employees consistently deliver the expected standard.
Transformation Management
Change is never easy and takes effort and dedication from a well established team. Having the right tools and techniques is the key to success. We will create a personalised transformation package that enables you to achieve your business needs and supports you to make the changes you desire.
